Tobia Longarini allows the return or replacement of a product, even without any reason, within 14 days after the delivery in a simple and totally free procedure.
In case you want to replace or return the purchased products we will refund the full price of the items making it simple and straightforward for you: with the product you will receive a precompiled module and a stamped envelope. Simply tell us your intention to return the product and we will send our courier to your home to collect it for free (only valid for national shipments).
Right of Return and Refund (for Italy only)
The customer has the right to cancel the contract within 14 calendar days from the receipt of the products.
The client can exercise the right of return and refund with the following conditions:
The products have not been used.
Packages must not show signs of wear, abrasion or scratches.
The accompanying label must be intact and not separated from the product.
The product must be accompanied by the relative warranty.
How to exercise the right of return and refund (for Italy)
To exercise the right of return and refund, the customer must carry out two simple steps:
Notify us within 14 days the desire to replace or change the product.
Wait for the arrival of our courier and provide the precompiled return form and product under the terms of the right of return and refund.
The object must be returned in the condition in which it was received, without any damage or wear. It must also be returned all the material (warranty, gift packaging, …) if received with the product. Once we receive your return, Tobia Longarini will check these conditions and will issue a refund within 7 days.
Please note that Tobia Longarini will not issue a refund:
In the event that the indicated procedure is not followed correctly.
In the event of theft or loss of the object during the return.
In the case where the returned object is used in any way damaged.
Please also note that, according to Decree 206/05, the customer can not exercise the right of return and refund on items made to order or personalised.