Tobia Longarini offers a speedy delivery of their products. Orders will be delivered within 48 hours in Italy. In Europe / USA and other parts of the world. orders will be delivered within three (3) working days from the date of your receipt of the Shipping Information e-mail, exceptions will be notified.
All orders placed on the website are shipped with GLS for Italy and UPS for foreign countries. We are pleased to inform you that shipping charges are minimal. For Italy, € 6.00 (less than 3kg), for foreign countries € 15.00 (less than 1 kg).
Deliveries are made Monday through Friday, from 7.30 to 21.
The delivery will take place only to you and requires your signature.
We hope that you will always be fully satisfied with the product purchased, but in some circumstances you may wish to return it. We will try to process your refund as quickly as possible.
a. Products subject to the right of return and refund
• Our policy is to guarantee your satisfaction every time you make a purchase of a product Tobia Longarini. If you change your mind or you are not satisfied with the product you purchased, you can exercise your right of return and refund, returning the item within the period of ten (10) working days from the delivery date, following the return procedure described below.
• We hereby state that we accept the return of only those products that have not been worn or used, that are not damaged and that are located in the original condition of packaging (Packaging, additional links, warranty and instructions intact). However, for hygienic reasons, certain products, such as earrings, are excluded from this right of return and refund and can not be returned.
• If the right of return and refund has been exercised in accordance with the procedure described below, within the time specified and if the product that you have returned meets the conditions referred to in the preceding paragraph or those established by art. 67 paragraph 2 of the Consumer Code, we will replace it or refund just the cost of purchased product directly to the credit card / debit card used to complete the order, according to the preference expressed from you in the Return Form. The cost of shipping the product back is covered by Tobia Longarini.
• The deadline for refund or replacement is 30 days from the receipt of the returned product, after the relevant office has verified the returned product meets the conditions and the procedures described below.
• The return and refund right is reserved solely to natural persons (consumers), so it may not be exercised by legal persons and natural persons acting for purposes related to their professional activity.
b. Defective Products
We make every effort to ensure the product will be delivered in the best conditions. If, however, a delivered product is flawed, we will replace it partially (for example, by replacing the bezel with rhinestones or the strap) or completely, with an identical product or one with similar characteristics.
We hereby state that the replacement is only guaranteed if the product is returned within the terms stated in paragraph "Warranty" of the Conditions of Sale and Delivery and, in any case, in accordance with the regulations set by the Consumer Code.
We will also refund the shipping cost for returning the product.
c. Product not complying with the order
In case of returning a product not complying with the order, Tobia Longarini will cover shipping cost and will replace and deliver to you the new product directly to your address.
1. Send an e-mail to the address tobialongarini.com with subject "Info about restitution" to get the return code and the instructions for your return and refund;
2. download the Return Form from our website, compile it and sign it;
3. contact UPS to arrange a collection of the product to be returned (shipping cost paid by Tobia Longarini) and return the product within 10 working days together with the Delivery Notice and the Return Form completed and signed.
Please note that the cost of returning will be billed to you directly, if the returned product - after a careful examination - does not fall in the cases described above for a successful return and refund. Please read carefully the conditions for a return and refund and do not abuse the offered service.